FAQ

    I have a Black and white screen issue.

    To solve the issue, please follow the instruction below.

    1. Please check your computer’s spec. if it lower than Black Squad’s minimum system requirements, the issue occurs because of spec.
      Here are Black Squad’s minimum system requirements

      • OS: Windows 7 64bit
      • Processor: CORE2 DUO 2.2GHZ / AMD Athlon 64 X2 2.66GHz
      • Memory: 4 GB RAM
      • Graphics: NVIDIA GEFORCE 8600 OR GT630 / RADEON HD 6750
      • DirectX: Version 9.0
      • Network: Broadband Internet connection
      • Storage: 7 GB available space
        Please note that minimum system requirements can be changed with updates.
    2. Graphic driver update
      Find the latest graphic driver that fits your graphic card and update the driver.
    3. Window update
    4. Close back ground program
      Press [control]+[alt]+[delete] in window home screen, and then click [task manager] Then you’ll see [processes] and [applications] tabs if you’re window7 user. If you’re window8 or 10 user, just check the [processes] tab.
      In the [processes] and [applications] tabs, please turn off the programs that you don’t need for playing Black Squad.
    5. Changing Black Squad graphic resolution
    6. In case of laptop, attach power plug.
    7. Selecting a high performance in window
        1. Press [Windows] + [R] and put [cmd]
        2. put [powercfg.cpl], then click ok button
        3. In the Choose or customize a power plan window, select [High performance]

    After follow all the instruction, please check whether the issue is solved or not.

    in Technical Issues